Pernod Ricard, headquartered in Paris, France, is the world's second-largest wine and spirits company, renowned for its diverse portfolio of 240 prestigious brands distributed across 160 countries. Operating on a global scale, the company places a strong emphasis on innovation, sustainability, and promoting responsible consumption within the beverage industry.
The primary objective was to integrate RPA into document management for digital transformation. A Support Optimization Bot was crucial for this purpose. RPA jobs were concluded in three statuses: Successful, Faulted, or Stopped and no automated actions were taken when a job was marked as faulted. To address this gap, we collaborated closely with the client to devise a solution automating the mitigation process for jobs ending in faulted status.
We fostered digital evolution for our client with intelligent automation and the development of Gen AI bots assisted in the following:
